At MODA STYLE HUB LLC, we want you to be satisfied with your purchase. If you are not completely satisfied, we offer a simple refund and return policy to make your shopping experience worry-free.
- Return Policy
Return Period: All items can be returned within 30 days of receipt. Please ensure the item is returned unworn, unwashed, and in its original tags and packaging.
Inapplicable Items: The following items are not eligible for return (e.g., promotional items, sale items). Please carefully verify the item information before purchasing.
- Requesting a Return
To request a return, please follow these steps:
Contact Customer Service: Please contact our customer service team via email at [email protected] or by phone at (828) 574-0706, providing your order number and reason for return.
Return the Item: Once your return request is approved, you will receive details of your return address. Please return the item and include your order number in the package to help us process your refund. 3. Refund Processing
Refund Time: Refunds will be processed within 5-10 business days after we receive and verify the returned goods. The refund will be sent to your original payment method.
Shipping Costs: Generally, customers are responsible for return shipping costs unless there is a quality issue with the product or the wrong product was sent. In this case, we will cover the relevant shipping costs.
- Exchange Policy
If you wish to exchange an item, please first apply for a return following the return process described above. Then, you can reorder the item you wish to exchange.
Thank you for choosing MODA STYLE HUB LLC. We hope you enjoy your shopping experience!