FAQs

Welcome to MODA STYLE HUB LLC’s Frequently Asked Questions (FAQ) section. Below are some frequently asked questions and their answers. If you don’t find the information you need, please feel free to contact our customer service team.

  1. How do I place an order?

You can browse our products on our website, select your favorite shirts, hoodies, pants, sweaters, or trench coats, and click the “Add to Cart” button. After completing your selection, proceed to checkout and follow the prompts to enter your shipping and payment information to complete your order.

  1. How can I pay for my order?

We support multiple payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Please ensure your payment information is accurate when entering it to avoid any processing issues.

  1. Can I modify or cancel my order?

You can contact customer service to request modifications or cancellations before your order ships. However, please note that once an order enters the shipping process, we cannot change or cancel it. Please contact us as soon as possible to handle any related matters.

  1. How long does it take for my order to ship? Once your order is processed, the standard shipping time is typically 3-7 business days. If you have selected expedited shipping, we will process your order as quickly as possible, but please note that the order processing time is not included.
  2. Can I track my order?

Yes, once your order has shipped, we will send you tracking information via email so you can track its status in real time.

  1. How do I return an item?

If you wish to return an item, please follow the instructions in our Refund and Returns policy. Ensure the item is returned within 30 days of receipt and is in unworn and unwashed condition.

  1. Who pays for return shipping?

Generally, the customer is responsible for return shipping costs unless there is a quality issue with the item or the wrong item was sent, in which case we will cover the shipping costs. Please see our Refund and Returns policy for details.

  1. How do I contact customer service?

You can contact us through:
Email: [email protected]
Phone: (828) 574-0706
We will respond to your request as soon as possible within business days.

  1. How is my personal information protected? We take our customers’ privacy and information security very seriously. All personal information is processed using secure encryption technology, so you can shop with confidence.
  2. Do you offer international shipping?

Currently, we only offer shipping within the United States. Please stay tuned for updates; international shipping options may be added in the future.

Thank you for visiting MODA STYLE HUB LLC. If you still have any questions, please feel free to contact us. We are happy to assist you!